Month: October 2018
How LinkPoint Connect for Outlook Took Salesforce to the Next Level
Situation ALMAG Aluminum is a leading manufacturer that designs, extrudes, fabricates, and finishes custom aluminum parts for a variety of industries. In 2007, ALMAG decided to implement Salesforce with the help of Focus. Focus completed an initial implementation including design, build, data migration, and training. Focus took the ongoing monthly…
Succeed with CRM: Customer Service Edition
Welcome to a multi-part series on how to succeed with CRM. By now, most of you reading this have or are using a CRM right now. It could be Salesforce.com, Microsoft CRM, Sugar, Zoho, Pipedrive, etc. My guess is that most of you are NOT getting the value you thought you would…
Training Opportunity – COJG
Heard of COJG – the Canadian Ontario Job Grant? The Canadian Government has invested training money that you may be eligible for. If you have ever wanted to provide your “client facing” team with quality professional development, take advantage of this opportunity. Training Topics Sales, Customer Service, Communication (any “customer…
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- Embracing Change: Turning Hesitation into Progressby Lisa Rodrigues
- Email-to-Case for Salesforce: Five Key Factors for Successby James Agudo
- The 10 Most Important Things to Consider in a CRM Implementationby Lisa Rodrigues
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