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Welcome to Bricks Template One!

Welcome to Bricks Template One!

Contact Us

Welcome to Template One

Welcome to Template One
Contact Us

Welcome to Template One

Welcome to Template One

Are you stuck with a Salesforce that no one is using?

Salesforce Implementation

Consulting & Managed Services in Toronto

Salesforce Adoption Specialists

For many growing businesses, buying Salesforce is not the hard part. The hard part is building it properly, getting people to use it correctly, and keeping it aligned with how the business works as the company grows. That is why Salesforce implementation, Salesforce consulting, and Salesforce managed services should never be treated as separate ideas. They work best together.

At Focus CRM, we help businesses turn Salesforce into a practical operating system for sales, service, management, and reporting. Our work starts with Salesforce implementation, grows through strategic consulting, and continues through dependable managed support. This creates a smoother launch, stronger adoption, better reporting, and more long-term value from your CRM investment.

Salesforce Adoption Specialists

If your company is evaluating Salesforce for the first time, replacing an older process, or trying to improve a system that is already live, the right partner matters. A strong Salesforce consulting partner helps you make better decisions before, during, and after implementation. A strong Salesforce managed services partner keeps the system working for the real needs of the business after go-live.

Our Clients

Why Salesforce Implementation Matters

A successful Salesforce implementation is more than software setup. It is the process of designing a CRM environment that reflects your sales process, customer journey, reporting needs, operational workflow, and management expectations. When implementation is rushed or disconnected from the business, teams often end up with cluttered records, weak reporting, poor user adoption, and manual workarounds.

A well-planned Salesforce implementation creates structure. It helps teams manage leads more consistently, track opportunities more clearly, improve handoffs, and make better decisions with real-time data. It also creates a better foundation for training, accountability, automation, and future growth.

For many businesses, poor implementation is the reason Salesforce feels difficult. The issue is often not the platform itself. The issue is that the CRM was never fully aligned with how the company actually sells, serves, or reports. That is where the value of a Salesforce consulting partner becomes clear.

Salesforce Support

From start to finish

From seamless implementation to ensuring adoption across all roles and departments, we provide tailored support every step of the way. With immediate access to a team of Salesforce specialists—without the burden of a full-time budget—streamline your operations and grow your business.

All-in-one Solution

What Businesses Usually Need Most

Many businesses come looking for Salesforce implementation, but what they really need is a broader support model. They need someone to design the system properly, guide decisions, train the team, and stay involved after launch. That is why the combination of Salesforce implementation, Salesforce consulting, and Salesforce managed services is so effective.

A business may need help defining a clean sales process before implementation starts. Another may already have Salesforce but need a consulting partner to fix reporting, simplify workflows, and improve adoption. Another may have a decent setup but need managed services because no one internally owns support, training, or ongoing maintenance. The right solution depends on where the business is today, but the goal is always the same. Build a system that supports the business now and continues supporting it as the company grows.

Salesforce Adoption

FROM START TO FINISH

Our Approach to Salesforce Implementation

Our approach starts with clarity. Before building anything, we focus on how your team sells, how information moves, what leaders need to track, and where the current workflow breaks down. This helps shape a Salesforce implementation that supports real day-to-day work rather than adding another layer of complexity.

From there, we configure Salesforce around practical business needs. That may include lead management, account structure, opportunity stages, quoting workflow, service tracking, dashboards, user permissions, automation, and integrations. Every decision should make the system easier to use, easier to manage, and easier to trust.

We also treat training as part of implementation, not as an afterthought. Users need to understand how Salesforce helps them do their jobs better. Managers need visibility and accountability tools. Leadership needs reports they can rely on. Good implementation creates the technical foundation, but good training helps turn that foundation into adoption.

How Consulting Improves Results

Salesforce consulting adds strategic value before and after launch. During planning, consulting helps avoid poor decisions, unnecessary complexity, and process misalignment. After launch, consulting helps your business evolve the system based on what users need and what leadership wants to improve.

This might include redesigning reports, refining dashboards, cleaning up fields, simplifying screens, updating automation, or improving handoff processes between teams. A capable Salesforce consulting partner also helps connect CRM decisions to business outcomes, which is where the real return on investment comes from.

Consulting is especially helpful when a company knows something is not working but is not sure why. If reporting is unreliable, user adoption is low, or managers keep asking for manual spreadsheets, the CRM likely needs more than a technical fix. It needs business-focused consulting that addresses the source of the issue.

Salesforce Adoption

FROM START TO FINISH

How Managed Services Support Growth

As businesses grow, CRM demands increase. More users need onboarding. More departments want visibility. More leadership decisions depend on accurate reporting. More processes need structure. This is where Salesforce managed services create ongoing value.

A Salesforce managed services partner becomes the support layer that keeps the platform healthy. Instead of reacting only when something breaks, managed services help the system improve continuously. That can include regular check-ins, user support, training refreshers, workflow updates, data quality reviews, report maintenance, and new improvement initiatives.

This support model works especially well for businesses with 5 to 100 users that want expert help but do not need or cannot justify a full-time internal Salesforce admin team. Managed services provide flexibility, responsiveness, and specialized expertise while keeping support costs more predictable.

Who Should Consider This Service

Salesforce implementation, consulting, and managed services are ideal for businesses in several common situations.

You may be planning a new Salesforce rollout and want to start with the right structure. You may already have Salesforce but feel that adoption is weak, data is inconsistent, or reports are not helping leadership. You may be growing quickly and need a better partner to support process changes, team onboarding, and system improvements. Or you may simply need ongoing help because no one internally has time to manage Salesforce properly. In all of these cases, the best results usually come from combining implementation thinking, consulting insight, and managed support rather than treating each one as a separate project.

Benefits of the Right Salesforce Partner

The right Salesforce partner helps your team move faster with less confusion. Your workflows become clearer. Your reporting becomes more useful. Your users get better support. Your managers gain more visibility. Your leadership can make better decisions based on cleaner data.

That is what strong Salesforce implementation should lead to. That is what a good Salesforce consulting partner should support. That is what a dependable Salesforce managed services partner should help sustain over time.

When all three are working together, Salesforce becomes easier to use, easier to improve, and easier to trust. Instead of being an underused database, it becomes a system that supports daily execution and long-term business growth.

Salesforce Adoption

FROM START TO FINISH

Salesforce Services for Toronto Businesses

For businesses in Toronto, the need for practical Salesforce support often increases as operations become more complex. Teams grow, customer relationships become more layered, and leadership needs better visibility into sales, service, and performance. At that stage, spreadsheets and disconnected systems start causing more friction.

A stronger Salesforce implementation helps create structure. Better consulting helps align the CRM with business goals. Ongoing managed services help maintain momentum after launch. Together, these services help businesses in Toronto build a more disciplined, more visible, and more scalable way to operate.

Get More from Salesforce

If your business is considering a new CRM rollout, trying to fix an existing Salesforce setup, or looking for a dependable ongoing support model, the right next step is not simply adding more technology. It is building the right plan and working with the right team.

Focus CRM helps businesses with Salesforce implementation, strategic consulting, and managed services designed to support long-term success. By combining process clarity, user training, practical support, and continuous improvement, we help teams turn Salesforce into a system that delivers measurable value over time.

Leverage Our Expertise

Sales Cloud

Leads, Accounts, Contacts, Opportunities, Quotes, Cases, Campaigns

Service Cloud

Case Management, Service Console, Omni Channel Routing, SLA’s, etc.

Marketing Account Engagement

B2B Marketing Automation

Experience Cloud

Customer or Partner Portals

Non-Profit

Fundraising, Program Management, Grantmaking

Custom Development

Custom Objects, Process, Automation, Custom Screens

Integrations

Connecting to 3rd Party Systems

3rd Party Apps

Payment Processing, Web Forms, Mail Merges, E-signatures, etc.

Adoption

Dedicated team to ensure your team maximizes its use

Sales Cloud

Leads, Accounts, Contacts, Opportunities, Quotes, Cases, Campaigns

Custom Development

Custom Objects, Process, Automation, Custom Screens

Service Cloud

Case Management, Service Console, Omni Channel Routing, SLA’s, etc.

Integrations

Connecting to 3rd Party Systems

Marketing Account

Engagement, B2B Marketing Automation

3rd Party Apps

Payment Processing, Web Forms, Mail Merges, E-signatures, etc.

Experience Cloud

Customer or Partner Portals

Adoption

Dedicated team to ensure your team maximizes its use

Non-Profit

Fundraising, Program Management, Grantmaking

0+

Salesforce
Implementations

0+

Salesforce
Projects

0+

Training
Sessions

Our Typical Client

01

B2B/ Small/ Medium Business

02

5 To 100 Salesforce Users

03

Don’t Have Anyone Internally To Support With Salesforce

Our Typical Client

  1. B2B/ Small/ Medium Business
  2. 5 To 100 Salesforce Users
  3. Don’t Have Anyone Internally To Support With Salesforce

Whats Your Situation

Looking for a CRM

Building a sound foundation for your Salesforce platform begins with having the right sales process in place that drives your organization’s data flow. Our experience has shown that many organizations lack a unifying sales process and is a primary reason for Salesforce implementation failure. With our expertise, we will help you choose the best processes for your sales organization’s specific needs and then streamline and modify them to improve workflow throughout.

Salesforce Enhancement And Cleanup

  1. I am paying for Salesforce, but no one is using it.
  2. I don’t trust the data created in Salesforce and therefore, cannot rely on analytics we hoped it would provide.
  3. I have no one to proactively train my users to achieve the user adoption we require.
  4. I have no one addressing and being responsible for the ongoing administrative requirements that are presenting themselves.

Frequently Asked Questions

  • What does Salesforce implementation include?

    Salesforce implementation usually includes discovery, business process mapping, system configuration, reporting setup, user structure, workflow design, training, testing, and launch support. The goal is to make Salesforce fit the business rather than forcing the business to work around the software.

  • What is a Salesforce consulting partner?

    A Salesforce consulting partner helps businesses make smarter CRM decisions. That includes planning, improving processes, configuring the platform, refining reports, supporting adoption, and guiding long-term CRM strategy.

  • What are Salesforce managed services?

    Salesforce managed services are ongoing support services provided after implementation. They often include admin help, training, reporting, troubleshooting, optimization, onboarding, and continuous improvement.

  • Can you help if we already have Salesforce in place?

    Yes. Many companies already use Salesforce but need help improving adoption, cleaning up data, simplifying workflows, or getting better reporting. Consulting and managed support are often the right solution in that situation.

  • Do we need managed services if implementation is already complete?

    In many cases, yes. Businesses often discover that the real challenge starts after launch. Managed services help keep Salesforce aligned with business changes, user needs, and reporting requirements.

  • How do I know if we need a Salesforce consulting partner or a managed services partner?

    If you need strategic direction, process design, or system improvement planning, consulting is usually the first step. If you need ongoing admin help, user support, reporting maintenance, and continuous system care, managed services are often the better long-term fit. Many businesses need both.

Client Testimonials

Working with Lisa, Kyle and Bruno has been an absolute pleasure. They understood what our vision was, and they were able to deliver exactly what we had in mind. Their team is extremely knowledgeable and offered great support and creative solutions throughout the entire process. They are all very detail-oriented and constantly followed up when they said they would.

Adam has a deep understanding of Salesforce and has provided outstanding support, helping us customize this software to add significantly more value to our company. Adam is a pleasure to deal with, understands our business, provides solutions, and can be relied on to get the job done in a timely manner.

Wanted to reach out and express our appreciation to the Focus team, for your dedication of being our “personal trainer” for our Axis Communications team, for the purpose of become proficient with SalesForce. Axis Communications has made significant progress during our time together, and now we are in a position for SF.com to be a productive and effective tool for us.

Thank you again for helping us make so much progress and for staying so on top of our improvement. It feels like your team is invested in the success of your team and every dollar we spend with you is worth it! It’s hard to provide a service oriented firm with a 10/10 review but we’ll give that to you!

The transition was seamless. My team is really engaged and they like working with Sarah. She understands our business model very well and she is always open to suggestions, recommendations, and she experiments with new ways to reach to my team.

Support is great; we have unlimited support from your team if my people have any questions or if they need more training on a specific topic.

I just wanted to take a minute to tell you that so far everything has been great. The guys are using Salesforce properly now and I have noticed major differences in my day-to-day management of the activity.

For example, I helped Andre put a quote together this morning and when I asked him for the information he simply said “it’s in Salesforce” and it only took me a matter of seconds to get all the info I needed to produce the quote based on his notes in the Opportunity on Salesforce.
Thanks again.

In my 12 years as a business owner, I’ve met few are as organized and effective as Donna. She approaches every day with a high level of energy and passion. This coupled with her sound analytical skills, make her an invaluable asset. During the last 3 years Donna was the lead in implementing a CRM system, taking our sales team to a new level.

Donna has been providing services to P & P for over a year now. When we started working with Donna, the first thing we noticed is that any task was done on time or sooner, regardless of complexity. Since then we have discovered her more advanced talents which are many, but the ones that are most notable are performing complex data analysis, identifying key KPI’s and Quarterly Priorities (QP’s), HR management, and quarterly planning. Donna just has a great head on her shoulders, she smart organized and “get’s it”, she had helped me with a number of difficult situations with professionalism and speed.

Lisa is a detail-oriented manager that kept everyone focused and on their timelines. She was always available for questions, easy to work with as her input is straight forward and honest. It has been a pleasure.

Focus CRM proactively leads our adoption every day with a dedicated team that works hand in hand with ours. You do everything a full-time internal CRM champion would do and more … at a substantially lower cost. As long as we use a CRM, we will always need someone to run it. We see a great future together with Focus being that “someone”. Looking forward to another year together!

I have had the pleasure of working with Lisa for close to a year now and she is the ultimate professional. She is a great listener and is quick to report back with solutions. If it’s results that you’re looking for then Lisa is the person for you. As for her attention to detail…I have yet to meet her equal.

Lisa is a highly motivated individual with great ideas as to how to process information in an office setting. Lisa worked with me to help set up our Salesforce CRM program five years ago; we are still using many of her ideas even now.

I had the opportunity and privilege to work with Lisa in 2010 on our implementation of Salesforce. I don’t know if I could say enough positive things about Lisa and her abilities. Her depth of knowledge of Salesforce was impressive and significant in our success. When it came to the project, ours was one of the most complex implementations tackled by Focus . Lisa was directly instrumental in our on-time and successful rollout last year. I have enjoyed working with Lisa and am proud to recommend her.

Lisa is a highly skilled, experienced and details oriented professional. In 2015, I hired Focus to design, program, implement and train my staff and I on a customized CRM solution using the Salesforce.com platform. Lisa Rodrigues was the project lead and in less than 3 months, Lisa had our system up, running and our staff using the system religiously. She was very committed to understanding how our business operates and responded to our questions with an incredible ability to convey her knowledge of Salesforce.com in a manner that was fun to learn and easy to understand. I would highly recommend Lisa Rodrigues and the Focus team to anyone looking to improve the efficiency and success of their business.

Sarah’s Saleforce.com expertise is extensive.   She keeps an eye on their progress, and constantly emails our team asking how she can help or pointing out functionality they could & should be using within the Salesforce application.

Sarah is ALWAYS available.   As I work all hours of the day and night Sarah has interacted with me in the early mornings, late evenings.  Any time I need her she is there.  She has been a true asset to our team and is always available to train me or our team members on the numerous tools she has at her disposal.

In a nutshell, we have found Sarah to be excellent to work with! She has a very nice and accommodating personality, sense of humour, desire to help, is a so knowledgeable with Salesforce and, in particular, turns around changes and ideas for sf.com extremely quickly.

We have a team of 7 reps, male and female, with varying degrees of experience and Sarah works well with them as a group and in one on ones.

I can tell that Sarah takes pride in her work and has always been well prepared and is always respectful of our time and schedule.

Lisa Rodrigues has been fantastic to work with. When we first went live with SF, she made herself available morning, noon, nights and weekends. In the time since, she has remained tremendously responsive. She’s never failed to return my e-mails or phone calls in the same day, even if only to assure me that she’s working on a solution to my problem.

Our company had been using Maximizer, which had become unsupportable and required a full system replacement.

Yes I would recommend Darren’s team for your SFA. It is a significant investment to purchase and set up a SFA program and I now believe we would have made the same mistakes and received only part of the systems benefits if we did not have assistance from outside the company

So far this has been something we would never have been able to do without all of their help, and we do hope that this will continue. We have many different personalities and technology levels in the office and it was key that your team was able to work with each personality/level and again they have proved to us they have all of the requirements to do this and everyone is feeling very involved and really appreciate the different levels of help/service they have all individually experienced.

Working with Lisa has been absolutely amazing. When it comes to implementing a CRM into a transitioning company I would recommend her 10 fold. She was quick to realize those that were succeeding and those who may have needed a little more hands on efforts and never missed a beat.

Our team is feeling very comfortable and confident and we owe this to Lisa.

I just finished a training session with Zain and wanted to let you know how much I appreciate his guidance in using SalesForce. He has been very helpful with his gentle guidance and I can tell, he has a smile on his face at the other end of the phone.