Have a Question? Call us:

647 559 3800

Have a Question? Email us:

info@mail.com

Welcome to Bricks Template One!

Welcome to Bricks Template One!
Contact Us
Contact Us
Welcome to Template One
Welcome to Template One
Contact Us
Welcome to Template One
Welcome to Template One
Are you stuck with a Salesforce that no one is using?
Book A Call

Salesforce Support Services

Outsourced Salesforce Administrator Services

Salesforce Adoption Specialists

Salesforce support covers the day-to-day work of keeping your org healthy: user questions, fixes, permissions, automation, reports and data quality. Focus CRM’s certified Salesforce administrators handle it as your outsourced admin team, so you get expert help without hiring a full-time administrator.

Book A Call

Salesforce Adoption Specialists

Our Clients

Why Businesses Need Reliable Salesforce Support

Salesforce is one of the most widely used CRM platforms in the world, helping organizations manage customer relationships, streamline sales pipelines, and automate marketing activities. While the platform is powerful, it also requires continuous management and optimization to deliver maximum value. This is why many companies rely on professional Salesforce Support to ensure their CRM system works efficiently and supports business growth.

Without dedicated Salesforce Support, businesses often face challenges such as inconsistent data, inefficient workflows, poor reporting, and underutilized automation features. Over time, these issues can reduce productivity and limit the return on investment from the Salesforce platform. By working with experts who specialize in Salesforce Support, companies can ensure their CRM system remains optimized, secure, and aligned with their business goals.

Need a different level of coverage? Compare a part-time Salesforce administrator, a fractional Salesforce administrator and department or on-demand Salesforce support. If budget is the question, see what Salesforce support costs.

Learn More
Salesforce Support
From start to finish

From seamless implementation to ensuring adoption across all roles and departments, we provide tailored support every step of the way. With immediate access to a team of Salesforce specialists—without the burden of a full-time budget—streamline your operations and grow your business.

Learn More
All-in-one Solution

The Value of an Outsourced Salesforce Administrator

Many businesses struggle to manage Salesforce internally because the platform requires specialized knowledge and ongoing maintenance. Hiring a full-time Salesforce administrator can be expensive, especially for small and mid-sized businesses. This is where an Outsourced Salesforce Administrator becomes a valuable solution.

An Outsourced Salesforce Administrator provides the same level of expertise as an in-house administrator but works remotely and on-demand. With Outsourced Salesforce Administrator services, businesses can maintain a well-managed CRM system without committing to the cost of a full-time employee.

An Outsourced Salesforce Administrator can handle tasks such as user management, workflow automation, report creation, system customization, and troubleshooting. These professionals ensure that Salesforce remains aligned with the organization’s sales processes and operational workflows.

Focus CRM offers Outsourced Salesforce Administrator services designed to support companies that need reliable CRM management. Our administrators work closely with clients to implement best practices, improve CRM performance, and deliver consistent Salesforce Support. By outsourcing Salesforce administration, businesses can focus on growth while experienced professionals handle the technical aspects of CRM management.

Salesforce Adoption
FROM START TO FINISH

How a Fractional Salesforce Administrator Supports Growing Companies

Not every organization requires full-time Salesforce administration. For startups and growing companies, a Fractional Salesforce Administrator provides a flexible and cost-effective way to maintain Salesforce operations.

A Fractional Salesforce Administrator works part-time with businesses to deliver ongoing Salesforce Support and system optimization. This model allows companies to access expert CRM guidance without the cost of hiring a full-time employee.

Businesses often turn to a Fractional Salesforce Administrator when they need help with system customization, automation, and reporting improvements. These professionals provide strategic Salesforce Support that ensures the CRM platform continues to evolve alongside the company’s growth.

Book a CallLearn More

Focus CRM specializes in Fractional Salesforce Administrator services that help organizations maximize their Salesforce investment. Our experts help businesses configure dashboards, optimize lead management workflows, maintain accurate CRM data, and ensure the Salesforce platform operates efficiently.

With a Fractional Salesforce Administrator, companies gain access to expert Salesforce Support whenever they need it. This flexible approach allows businesses to scale their CRM management services as their operational requirements change.

Key Areas Covered by Salesforce Support Services

Professional Salesforce Support includes a wide range of services designed to maintain and optimize the CRM system. One of the most important areas of Salesforce Support is system configuration and customization. Businesses often require custom fields, workflow automation, and tailored dashboards to align Salesforce with their sales and marketing processes.

Another critical aspect of Salesforce Support is data management. Maintaining accurate and organized data within Salesforce is essential for generating reliable reports and insights. Salesforce administrators ensure that duplicate records are eliminated, data integrity is maintained, and information is structured correctly for analytics and reporting.

Automation is another key benefit of professional Salesforce Support. Automated workflows allow businesses to streamline tasks such as lead assignment, follow-up reminders, and sales pipeline updates. With the help of an Outsourced Salesforce Administrator or a Fractional Salesforce Administrator, companies can design automation processes that improve productivity and reduce manual work.

 

Reporting and analytics also play a significant role in Salesforce Support. Administrators create dashboards and reports that provide clear visibility into sales performance, marketing campaigns, and customer engagement metrics. These insights allow business leaders to make data-driven decisions that drive growth.

Salesforce Adoption
FROM START TO FINISH

Benefits of Choosing Outsourced Salesforce Administrator Services

Outsourcing Salesforce administration offers several advantages for organizations seeking efficient CRM management. One of the primary benefits is cost efficiency. Hiring an Outsourced Salesforce Administrator allows businesses to access experienced CRM professionals without the expense of full-time salaries, benefits, and training.

Another advantage is specialized expertise. Outsourced professionals often work with multiple organizations and industries, giving them a deep understanding of Salesforce best practices. This experience allows them to deliver high-quality Salesforce Support and implement proven CRM strategies.

Flexibility is also a major benefit of working with a Fractional Salesforce Administrator or Outsourced Salesforce Administrator. Businesses can scale their support services based on their needs, increasing or decreasing the level of Salesforce Support as their organization grows.

Additionally, outsourcing Salesforce administration reduces the burden on internal teams. Instead of relying on employees who may not have deep CRM expertise, organizations can depend on experienced professionals who focus exclusively on Salesforce Support and optimization.

Why Businesses Choose Focus CRM for Salesforce Support

Focus CRM has built a strong reputation for delivering reliable Salesforce Support to organizations seeking better CRM performance and automation. Our team of CRM specialists understands how to configure Salesforce systems that support real-world business processes.

By offering both Outsourced Salesforce Administrator and Fractional Salesforce Administrator services, Focus CRM provides flexible CRM management solutions that adapt to different business requirements. Whether a company needs ongoing Salesforce Support, system customization, or automation improvements, our experts deliver tailored solutions that enhance CRM efficiency.

Our Salesforce professionals help businesses streamline operations, improve sales visibility, and maintain accurate customer data. Through proactive Salesforce Support, we ensure that Salesforce remains a powerful tool for driving customer engagement and revenue growth.

With Focus CRM as your Salesforce Support partner, businesses gain access to experienced Outsourced Salesforce Administrator services and flexible Fractional Salesforce Administrator expertise. Our goal is to help organizations unlock the full potential of Salesforce while ensuring their CRM system continues to evolve with their business needs.

Leverage Our Expertise

Sales Cloud

Leads, Accounts, Contacts, Opportunities, Quotes, Cases, Campaigns

Service Cloud

Case Management, Service Console, Omni Channel Routing, SLA’s, etc.

Marketing Account Engagement

B2B Marketing Automation

Experience Cloud

Customer or Partner Portals

Non-Profit

Fundraising, Program Management, Grantmaking

Custom Development

Custom Objects, Process, Automation, Custom Screens

Integrations

Connecting to 3rd Party Systems

3rd Party Apps

Payment Processing, Web Forms, Mail Merges, E-signatures, etc.

Adoption

Dedicated team to ensure your team maximizes its use

Sales Cloud

Leads, Accounts, Contacts, Opportunities, Quotes, Cases, Campaigns

Custom Development

Custom Objects, Process, Automation, Custom Screens

Service Cloud

Case Management, Service Console, Omni Channel Routing, SLA’s, etc.

Integrations

Connecting to 3rd Party Systems

Marketing Account

Engagement, B2B Marketing Automation

3rd Party Apps

Payment Processing, Web Forms, Mail Merges, E-signatures, etc.

Experience Cloud

Customer or Partner Portals

Adoption

Dedicated team to ensure your team maximizes its use

Non-Profit

Fundraising, Program Management, Grantmaking

0+

Salesforce
Implementations

0+

Salesforce
Projects

0+

Training
Sessions

Our Typical Client

01

B2B/ Small/ Medium Business

02

5 To 100 Salesforce Users

03

Don’t Have Anyone Internally To Support With Salesforce

Our Typical Client
  1. B2B/ Small/ Medium Business
  2. 5 To 100 Salesforce Users
  3. Don’t Have Anyone Internally To Support With Salesforce

Whats Your Situation?

01

Looking for a CRM

02

Improving Salesforce

03

Struggling with CRM
Whats Your Situation

Looking for a CRM

Building a sound foundation for your Salesforce platform begins with having the right sales process in place that drives your organization’s data flow. Our experience has shown that many organizations lack a unifying sales process and is a primary reason for Salesforce implementation failure. With our expertise, we will help you choose the best processes for your sales organization’s specific needs and then streamline and modify them to improve workflow throughout.

Learn More

Salesforce Enhancement And Cleanup

  1. I am paying for Salesforce, but no one is using it.
  2. I don’t trust the data created in Salesforce and therefore, cannot rely on analytics we hoped it would provide.
  3. I have no one to proactively train my users to achieve the user adoption we require.
  4. I have no one addressing and being responsible for the ongoing administrative requirements that are presenting themselves.
Learn More

Frequently Asked Questions

  • What does Salesforce support include?

    Day-to-day Salesforce support covers user questions and how-to help, troubleshooting, user and permission management, page layout and field changes, Flow automation, reports and dashboards, and data quality fixes. It also means keeping your org ready for Salesforce’s seasonal releases so nothing breaks unexpectedly.

  • What is an outsourced Salesforce administrator?

    An outsourced Salesforce administrator is a certified admin from an external partner who does the work an in-house admin would do: maintaining users, automation, reports and data. With Focus CRM you have a team of certified administrators behind you instead of relying on one person, without recruiting or paying a full-time salary.

  • How is outsourced Salesforce support different from a fractional Salesforce administrator?

    Outsourced support focuses on handling requests and keeping Salesforce running smoothly. A fractional Salesforce administrator or department also takes ongoing ownership of your Salesforce roadmap, user adoption and process improvements. Many clients start with support and move to a fractional model as their needs grow.

  • Who is outsourced Salesforce support a good fit for?

    It is built for B2B small and mid-sized businesses with roughly 5 to 100 Salesforce users and no one internally dedicated to supporting Salesforce.

  • Can you support a Salesforce org that someone else set up?

    Yes. Support usually starts with a review of your existing org to understand how it was configured, what is causing problems and what should be cleaned up first. From there we handle day-to-day requests and ongoing improvements.

  • Do we need a long-term contract?

    No. Focus CRM’s ongoing services are month-to-month, with 30 days’ notice to change or end the arrangement.

Client Testimonials

Working with Lisa, Kyle and Bruno has been an absolute pleasure. They understood what our vision was, and they were able to deliver exactly what we had in mind. Their team is extremely knowledgeable and offered great support and creative solutions throughout the entire process. They are all very detail-oriented and constantly followed up when they said they would.

Ahmad Assaad

Service Manager,
Timberland Equipment

Adam has a deep understanding of Salesforce and has provided outstanding support, helping us customize this software to add significantly more value to our company. Adam is a pleasure to deal with, understands our business, provides solutions, and can be relied on to get the job done in a timely manner.

Steve Ekstein

Executive Vice President,
Weston Forest Products

Wanted to reach out and express our appreciation to the Focus team, for your dedication of being our “personal trainer” for our Axis Communications team, for the purpose of become proficient with SalesForce. Axis Communications has made significant progress during our time together, and now we are in a position for SF.com to be a productive and effective tool for us.

Dave Tynan

Business Area Director

Thank you again for helping us make so much progress and for staying so on top of our improvement. It feels like your team is invested in the success of your team and every dollar we spend with you is worth it! It’s hard to provide a service oriented firm with a 10/10 review but we’ll give that to you!

Monica Saunders

Project Manager, Connect Resource

The transition was seamless. My team is really engaged and they like working with Sarah. She understands our business model very well and she is always open to suggestions, recommendations, and she experiments with new ways to reach to my team.

Support is great; we have unlimited support from your team if my people have any questions or if they need more training on a specific topic.

Fernando Esteban

Axis Communications

I just wanted to take a minute to tell you that so far everything has been great. The guys are using Salesforce properly now and I have noticed major differences in my day-to-day management of the activity.

For example, I helped Andre put a quote together this morning and when I asked him for the information he simply said “it’s in Salesforce” and it only took me a matter of seconds to get all the info I needed to produce the quote based on his notes in the Opportunity on Salesforce.
Thanks again.

Travis Gregory

Business Development Manager, Toronto Division Copiers Ltd.

In my 12 years as a business owner, I’ve met few are as organized and effective as Donna. She approaches every day with a high level of energy and passion. This coupled with her sound analytical skills, make her an invaluable asset. During the last 3 years Donna was the lead in implementing a CRM system, taking our sales team to a new level.

Debbie Chow

Owner, Auraline Beauty Inc

Donna has been providing services to P & P for over a year now. When we started working with Donna, the first thing we noticed is that any task was done on time or sooner, regardless of complexity. Since then we have discovered her more advanced talents which are many, but the ones that are most notable are performing complex data analysis, identifying key KPI’s and Quarterly Priorities (QP’s), HR management, and quarterly planning. Donna just has a great head on her shoulders, she smart organized and “get’s it”, she had helped me with a number of difficult situations with professionalism and speed.

Moshe Pinhas

President, P&P Data Systems

Lisa is a detail-oriented manager that kept everyone focused and on their timelines. She was always available for questions, easy to work with as her input is straight forward and honest. It has been a pleasure.

Mike Deckert

Vice President, Flo Components

Focus CRM proactively leads our adoption every day with a dedicated team that works hand in hand with ours. You do everything a full-time internal CRM champion would do and more … at a substantially lower cost. As long as we use a CRM, we will always need someone to run it. We see a great future together with Focus being that “someone”. Looking forward to another year together!

Brian Ginsler

Principle, Bridgepoint Financial

I have had the pleasure of working with Lisa for close to a year now and she is the ultimate professional. She is a great listener and is quick to report back with solutions. If it’s results that you’re looking for then Lisa is the person for you. As for her attention to detail…I have yet to meet her equal.

Rob Turnball

Sales Manager, Angus Glen Golf Club

Lisa is a highly motivated individual with great ideas as to how to process information in an office setting. Lisa worked with me to help set up our Salesforce CRM program five years ago; we are still using many of her ideas even now.

Terry Garcia

Office Manager, Concrete Systems

I had the opportunity and privilege to work with Lisa in 2010 on our implementation of Salesforce. I don’t know if I could say enough positive things about Lisa and her abilities. Her depth of knowledge of Salesforce was impressive and significant in our success. When it came to the project, ours was one of the most complex implementations tackled by Focus . Lisa was directly instrumental in our on-time and successful rollout last year. I have enjoyed working with Lisa and am proud to recommend her.

Janna Biggs

Systems Analyst, Concrete Systems

Lisa is a highly skilled, experienced and details oriented professional. In 2015, I hired Focus to design, program, implement and train my staff and I on a customized CRM solution using the Salesforce.com platform. Lisa Rodrigues was the project lead and in less than 3 months, Lisa had our system up, running and our staff using the system religiously. She was very committed to understanding how our business operates and responded to our questions with an incredible ability to convey her knowledge of Salesforce.com in a manner that was fun to learn and easy to understand. I would highly recommend Lisa Rodrigues and the Focus team to anyone looking to improve the efficiency and success of their business.

Ronnie Wiskin

President/ Founder, Reliable Living

Sarah’s Saleforce.com expertise is extensive.   She keeps an eye on their progress, and constantly emails our team asking how she can help or pointing out functionality they could & should be using within the Salesforce application.

Sarah is ALWAYS available.   As I work all hours of the day and night Sarah has interacted with me in the early mornings, late evenings.  Any time I need her she is there.  She has been a true asset to our team and is always available to train me or our team members on the numerous tools she has at her disposal.

Stuart Fein

President, Premier and Company

In a nutshell, we have found Sarah to be excellent to work with! She has a very nice and accommodating personality, sense of humour, desire to help, is a so knowledgeable with Salesforce and, in particular, turns around changes and ideas for sf.com extremely quickly.

We have a team of 7 reps, male and female, with varying degrees of experience and Sarah works well with them as a group and in one on ones.

I can tell that Sarah takes pride in her work and has always been well prepared and is always respectful of our time and schedule.

Brian Furlong

President, Advantage Fitness

Lisa Rodrigues has been fantastic to work with. When we first went live with SF, she made herself available morning, noon, nights and weekends. In the time since, she has remained tremendously responsive. She’s never failed to return my e-mails or phone calls in the same day, even if only to assure me that she’s working on a solution to my problem.

Vince Santore

Account Executive, Spin Master

Our company had been using Maximizer, which had become unsupportable and required a full system replacement.

Yes I would recommend Darren’s team for your SFA. It is a significant investment to purchase and set up a SFA program and I now believe we would have made the same mistakes and received only part of the systems benefits if we did not have assistance from outside the company

Chris Love

Vice-President Sales and Marketing, Exco Technologies

So far this has been something we would never have been able to do without all of their help, and we do hope that this will continue. We have many different personalities and technology levels in the office and it was key that your team was able to work with each personality/level and again they have proved to us they have all of the requirements to do this and everyone is feeling very involved and really appreciate the different levels of help/service they have all individually experienced.

Nicole Loveman

Gleeson Financial Group

Working with Lisa has been absolutely amazing. When it comes to implementing a CRM into a transitioning company I would recommend her 10 fold. She was quick to realize those that were succeeding and those who may have needed a little more hands on efforts and never missed a beat.

Our team is feeling very comfortable and confident and we owe this to Lisa.

Joe Foster

Exco Technical Sales, Exco Extrusion Dies, Inc.

I just finished a training session with Zain and wanted to let you know how much I appreciate his guidance in using SalesForce. He has been very helpful with his gentle guidance and I can tell, he has a smile on his face at the other end of the phone.

Cynthia Wendell-Lemmons

Sales Representative, Pulse Flow Technologies Inc.

Book A Call