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Welcome to Bricks Template One!

Welcome to Bricks Template One!

Contact Us

Welcome to Template One

Welcome to Template One
Contact Us

Welcome to Template One

Welcome to Template One

Are you stuck with a Salesforce that no one is using?

Salesforce Partner

Providing Expert Salesforce Consulting and Salesforce Ongoing Support

Salesforce Adoption Specialists

Focus CRM works closely with organizations as a trusted Salesforce Partner, helping companies implement, customize, and optimize Salesforce solutions. Our team provides strategic Salesforce Consulting and reliable Salesforce Ongoing Support so businesses can focus on growth while maintaining an efficient CRM system.

Salesforce Adoption Specialists

Our Clients

Why Businesses Choose A Salesforce Partner

Companies that rely on customer relationship management systems need expert guidance to fully utilize the capabilities of their CRM platform. Working with a professional Salesforce Partner allows organizations to implement the platform correctly and ensure it supports their business operations. A Salesforce Partner provides the technical knowledge and industry expertise required to configure Salesforce for maximum efficiency.

Businesses often invest in Salesforce but struggle to take advantage of its full capabilities. Without the right strategy, companies may experience issues with workflow automation, reporting, and system customization. This is where Salesforce Consulting services play a crucial role. With expert Salesforce Consulting, organizations can align their CRM with their sales, marketing, and customer service processes.

Salesforce Support

From start to finish

From seamless implementation to ensuring adoption across all roles and departments, we provide tailored support every step of the way. With immediate access to a team of Salesforce specialists—without the burden of a full-time budget—streamline your operations and grow your business.

All-in-one Solution

Professional Salesforce Consulting for CRM Optimization

Effective Salesforce Consulting begins with understanding how a business manages customer relationships and sales operations. Every organization has unique workflows, and Salesforce must be customized to reflect those processes. A Salesforce Partner evaluates business needs and develops a CRM strategy that improves efficiency and productivity.

Salesforce Consulting often includes system configuration, workflow automation, and CRM customization. These improvements allow teams to manage leads more effectively, track sales pipelines, and automate repetitive tasks. When implemented correctly, Salesforce Consulting enables companies to improve communication between teams and gain better visibility into customer data.

Focus CRM provides Salesforce Consulting services that help businesses implement CRM solutions tailored to their operations. Our consultants analyze existing workflows and design Salesforce environments that improve sales performance and operational efficiency. With expert Salesforce Consulting, organizations gain better control of their CRM data and processes.

Salesforce Adoption

FROM START TO FINISH

Reliable Salesforce Ongoing Support for Long-Term Success

Implementing Salesforce is only the beginning of a successful CRM strategy. Businesses also require Salesforce Ongoing Support to maintain system performance and adapt to changing business requirements. Continuous Salesforce Ongoing Support ensures that the platform remains aligned with business goals while supporting growth and innovation.

Salesforce Ongoing Support includes monitoring system performance, troubleshooting technical issues, managing updates, and optimizing workflows. A reliable Salesforce Partner provides ongoing assistance to ensure that users can work efficiently within the CRM system.

Focus CRM offers comprehensive Salesforce Ongoing Support designed to help businesses maintain a high-performing CRM environment. Our experts provide regular system reviews, automation improvements, and technical assistance to keep Salesforce operating smoothly.

How Salesforce Consulting Improves Business Operations

Organizations that invest in Salesforce Consulting often experience significant improvements in productivity and customer engagement. A Salesforce Partner helps companies automate processes such as lead assignment, sales tracking, and reporting. These automations reduce manual work and allow teams to focus on building stronger customer relationships.

Another important benefit of Salesforce Consulting is improved data visibility. Businesses rely on accurate reporting to understand performance and identify opportunities for growth. With expert Salesforce Consulting, organizations can create dashboards and analytics tools that provide real-time insights into sales activity and customer interactions.

Salesforce Ongoing Support also ensures that businesses continue to receive value from their CRM system. As organizations grow, their CRM requirements evolve. Continuous Salesforce Ongoing Support allows companies to expand functionality, integrate new tools, and maintain efficient workflows.

Salesforce Adoption

FROM START TO FINISH

Why Businesses Trust Focus CRM as Their Salesforce Partner

Focus CRM is committed to helping organizations maximize the value of their CRM investment through expert Salesforce Consulting and reliable Salesforce Ongoing Support. As a dedicated Salesforce Partner, we work closely with businesses to implement CRM strategies that support long-term success.

Our team understands how to configure Salesforce systems that align with real-world business operations. By providing tailored Salesforce Consulting services and responsive Salesforce Ongoing Support, we ensure that organizations can use Salesforce effectively to manage customer relationships and drive revenue growth.

Businesses that partner with Focus CRM gain access to experienced Salesforce professionals who understand the complexities of CRM implementation and management. With our Salesforce Consulting expertise and dependable Salesforce Ongoing Support, companies can confidently rely on their CRM platform to support business growth and customer engagement.

Leverage Our Expertise

Sales Cloud

Leads, Accounts, Contacts, Opportunities, Quotes, Cases, Campaigns

Service Cloud

Case Management, Service Console, Omni Channel Routing, SLA’s, etc.

Marketing Account Engagement

B2B Marketing Automation

Experience Cloud

Customer or Partner Portals

Non-Profit

Fundraising, Program Management, Grantmaking

Custom Development

Custom Objects, Process, Automation, Custom Screens

Integrations

Connecting to 3rd Party Systems

3rd Party Apps

Payment Processing, Web Forms, Mail Merges, E-signatures, etc.

Adoption

Dedicated team to ensure your team maximizes its use

Sales Cloud

Leads, Accounts, Contacts, Opportunities, Quotes, Cases, Campaigns

Custom Development

Custom Objects, Process, Automation, Custom Screens

Service Cloud

Case Management, Service Console, Omni Channel Routing, SLA’s, etc.

Integrations

Connecting to 3rd Party Systems

Marketing Account

Engagement, B2B Marketing Automation

3rd Party Apps

Payment Processing, Web Forms, Mail Merges, E-signatures, etc.

Experience Cloud

Customer or Partner Portals

Adoption

Dedicated team to ensure your team maximizes its use

Non-Profit

Fundraising, Program Management, Grantmaking

0+

Salesforce
Implementations

0+

Salesforce
Projects

0+

Training
Sessions

Our Typical Client

01

B2B/ Small/ Medium Business

02

5 To 100 Salesforce Users

03

Don’t Have Anyone Internally To Support With Salesforce

Our Typical Client

  1. B2B/ Small/ Medium Business
  2. 5 To 100 Salesforce Users
  3. Don’t Have Anyone Internally To Support With Salesforce

Whats Your Situation

Looking for a CRM

Building a sound foundation for your Salesforce platform begins with having the right sales process in place that drives your organization’s data flow. Our experience has shown that many organizations lack a unifying sales process and is a primary reason for Salesforce implementation failure. With our expertise, we will help you choose the best processes for your sales organization’s specific needs and then streamline and modify them to improve workflow throughout.

Salesforce Enhancement And Cleanup

  1. I am paying for Salesforce, but no one is using it.
  2. I don’t trust the data created in Salesforce and therefore, cannot rely on analytics we hoped it would provide.
  3. I have no one to proactively train my users to achieve the user adoption we require.
  4. I have no one addressing and being responsible for the ongoing administrative requirements that are presenting themselves.

Frequently Asked Questions

  • What is Salesforce adoption?

    Salesforce adoption is the process of getting your team to use Salesforce consistently, correctly, and confidently as part of daily work. It includes training, process alignment, management reinforcement, and ongoing support.

  • Why does Salesforce user adoption fail?

    Salesforce user adoption often fails when teams do not receive enough role-specific training, workflows are unclear, leadership is not reinforcing CRM use, or users do not trust the data in the system.

  • Do you provide Salesforce training for new and existing teams?

    Yes. Salesforce training can be delivered for new users, experienced users, managers, and leadership teams. The goal is to make training relevant to each role so adoption improves faster.

  • Can you help if we already have Salesforce but no one is using it?

    Yes. This is one of the most common situations. We help improve workflows, simplify the setup, retrain users, strengthen reporting, and create a practical plan for better Salesforce adoption.

  • How long does Salesforce adoption take?

    Salesforce adoption timelines vary based on team size, current system condition, and process complexity. Many businesses start seeing better usage and better data quality within weeks when training and support are handled properly.

  • Do you offer ongoing support after Salesforce training?

    Yes. Ongoing support is important because adoption does not end after the first training session. Continued support helps users stay consistent, onboard new team members, and keep the system aligned with the business.

Client Testimonials

Working with Lisa, Kyle and Bruno has been an absolute pleasure. They understood what our vision was, and they were able to deliver exactly what we had in mind. Their team is extremely knowledgeable and offered great support and creative solutions throughout the entire process. They are all very detail-oriented and constantly followed up when they said they would.

Adam has a deep understanding of Salesforce and has provided outstanding support, helping us customize this software to add significantly more value to our company. Adam is a pleasure to deal with, understands our business, provides solutions, and can be relied on to get the job done in a timely manner.

Wanted to reach out and express our appreciation to the Focus team, for your dedication of being our “personal trainer” for our Axis Communications team, for the purpose of become proficient with SalesForce. Axis Communications has made significant progress during our time together, and now we are in a position for SF.com to be a productive and effective tool for us.

Thank you again for helping us make so much progress and for staying so on top of our improvement. It feels like your team is invested in the success of your team and every dollar we spend with you is worth it! It’s hard to provide a service oriented firm with a 10/10 review but we’ll give that to you!

The transition was seamless. My team is really engaged and they like working with Sarah. She understands our business model very well and she is always open to suggestions, recommendations, and she experiments with new ways to reach to my team.

Support is great; we have unlimited support from your team if my people have any questions or if they need more training on a specific topic.

I just wanted to take a minute to tell you that so far everything has been great. The guys are using Salesforce properly now and I have noticed major differences in my day-to-day management of the activity.

For example, I helped Andre put a quote together this morning and when I asked him for the information he simply said “it’s in Salesforce” and it only took me a matter of seconds to get all the info I needed to produce the quote based on his notes in the Opportunity on Salesforce.
Thanks again.

In my 12 years as a business owner, I’ve met few are as organized and effective as Donna. She approaches every day with a high level of energy and passion. This coupled with her sound analytical skills, make her an invaluable asset. During the last 3 years Donna was the lead in implementing a CRM system, taking our sales team to a new level.

Donna has been providing services to P & P for over a year now. When we started working with Donna, the first thing we noticed is that any task was done on time or sooner, regardless of complexity. Since then we have discovered her more advanced talents which are many, but the ones that are most notable are performing complex data analysis, identifying key KPI’s and Quarterly Priorities (QP’s), HR management, and quarterly planning. Donna just has a great head on her shoulders, she smart organized and “get’s it”, she had helped me with a number of difficult situations with professionalism and speed.

Lisa is a detail-oriented manager that kept everyone focused and on their timelines. She was always available for questions, easy to work with as her input is straight forward and honest. It has been a pleasure.

Focus CRM proactively leads our adoption every day with a dedicated team that works hand in hand with ours. You do everything a full-time internal CRM champion would do and more … at a substantially lower cost. As long as we use a CRM, we will always need someone to run it. We see a great future together with Focus being that “someone”. Looking forward to another year together!

I have had the pleasure of working with Lisa for close to a year now and she is the ultimate professional. She is a great listener and is quick to report back with solutions. If it’s results that you’re looking for then Lisa is the person for you. As for her attention to detail…I have yet to meet her equal.

Lisa is a highly motivated individual with great ideas as to how to process information in an office setting. Lisa worked with me to help set up our Salesforce CRM program five years ago; we are still using many of her ideas even now.

I had the opportunity and privilege to work with Lisa in 2010 on our implementation of Salesforce. I don’t know if I could say enough positive things about Lisa and her abilities. Her depth of knowledge of Salesforce was impressive and significant in our success. When it came to the project, ours was one of the most complex implementations tackled by Focus . Lisa was directly instrumental in our on-time and successful rollout last year. I have enjoyed working with Lisa and am proud to recommend her.

Lisa is a highly skilled, experienced and details oriented professional. In 2015, I hired Focus to design, program, implement and train my staff and I on a customized CRM solution using the Salesforce.com platform. Lisa Rodrigues was the project lead and in less than 3 months, Lisa had our system up, running and our staff using the system religiously. She was very committed to understanding how our business operates and responded to our questions with an incredible ability to convey her knowledge of Salesforce.com in a manner that was fun to learn and easy to understand. I would highly recommend Lisa Rodrigues and the Focus team to anyone looking to improve the efficiency and success of their business.

Sarah’s Saleforce.com expertise is extensive.   She keeps an eye on their progress, and constantly emails our team asking how she can help or pointing out functionality they could & should be using within the Salesforce application.

Sarah is ALWAYS available.   As I work all hours of the day and night Sarah has interacted with me in the early mornings, late evenings.  Any time I need her she is there.  She has been a true asset to our team and is always available to train me or our team members on the numerous tools she has at her disposal.

In a nutshell, we have found Sarah to be excellent to work with! She has a very nice and accommodating personality, sense of humour, desire to help, is a so knowledgeable with Salesforce and, in particular, turns around changes and ideas for sf.com extremely quickly.

We have a team of 7 reps, male and female, with varying degrees of experience and Sarah works well with them as a group and in one on ones.

I can tell that Sarah takes pride in her work and has always been well prepared and is always respectful of our time and schedule.

Lisa Rodrigues has been fantastic to work with. When we first went live with SF, she made herself available morning, noon, nights and weekends. In the time since, she has remained tremendously responsive. She’s never failed to return my e-mails or phone calls in the same day, even if only to assure me that she’s working on a solution to my problem.

Our company had been using Maximizer, which had become unsupportable and required a full system replacement.

Yes I would recommend Darren’s team for your SFA. It is a significant investment to purchase and set up a SFA program and I now believe we would have made the same mistakes and received only part of the systems benefits if we did not have assistance from outside the company

So far this has been something we would never have been able to do without all of their help, and we do hope that this will continue. We have many different personalities and technology levels in the office and it was key that your team was able to work with each personality/level and again they have proved to us they have all of the requirements to do this and everyone is feeling very involved and really appreciate the different levels of help/service they have all individually experienced.

Working with Lisa has been absolutely amazing. When it comes to implementing a CRM into a transitioning company I would recommend her 10 fold. She was quick to realize those that were succeeding and those who may have needed a little more hands on efforts and never missed a beat.

Our team is feeling very comfortable and confident and we owe this to Lisa.

I just finished a training session with Zain and wanted to let you know how much I appreciate his guidance in using SalesForce. He has been very helpful with his gentle guidance and I can tell, he has a smile on his face at the other end of the phone.