Salesforce Consulting Partner
Providing Expert Salesforce Consulting and Salesforce Ongoing Support
Salesforce Adoption Specialists

A Salesforce consulting partner helps you decide what to build, improves how Salesforce supports your processes and stays involved after go-live. Focus CRM has been a Salesforce partner since 2003, working from Toronto with small and mid-sized businesses and pairing consulting with ongoing support.
Salesforce Adoption Specialists

Our Clients
Why Businesses Choose A Salesforce Partner
Companies that rely on customer relationship management systems need expert guidance to fully utilize the capabilities of their CRM platform. Working with a professional Salesforce Partner allows organizations to implement the platform correctly and ensure it supports their business operations. A Salesforce Partner provides the technical knowledge and industry expertise required to configure Salesforce for maximum efficiency.
Businesses often invest in Salesforce but struggle to take advantage of its full capabilities. Without the right strategy, companies may experience issues with workflow automation, reporting, and system customization. This is where Salesforce Consulting services play a crucial role. With expert Salesforce Consulting, organizations can align their CRM with their sales, marketing, and customer service processes.
Starting from scratch? See our Salesforce implementation and managed services. Already live but struggling? Learn how we fix a failed Salesforce implementation, or explore day-to-day Salesforce support from our certified admins.

From seamless implementation to ensuring adoption across all roles and departments, we provide tailored support every step of the way. With immediate access to a team of Salesforce specialists—without the burden of a full-time budget—streamline your operations and grow your business.


Professional Salesforce Consulting for CRM Optimization

Effective Salesforce Consulting begins with understanding how a business manages customer relationships and sales operations. Every organization has unique workflows, and Salesforce must be customized to reflect those processes. A Salesforce Partner evaluates business needs and develops a CRM strategy that improves efficiency and productivity.
Salesforce Consulting often includes system configuration, workflow automation, and CRM customization. These improvements allow teams to manage leads more effectively, track sales pipelines, and automate repetitive tasks. When implemented correctly, Salesforce Consulting enables companies to improve communication between teams and gain better visibility into customer data.
Focus CRM provides Salesforce Consulting services that help businesses implement CRM solutions tailored to their operations. Our consultants analyze existing workflows and design Salesforce environments that improve sales performance and operational efficiency. With expert Salesforce Consulting, organizations gain better control of their CRM data and processes.
Reliable Salesforce Ongoing Support for Long-Term Success
Implementing Salesforce is only the beginning of a successful CRM strategy. Businesses also require Salesforce Ongoing Support to maintain system performance and adapt to changing business requirements. Continuous Salesforce Ongoing Support ensures that the platform remains aligned with business goals while supporting growth and innovation.
Salesforce Ongoing Support includes monitoring system performance, troubleshooting technical issues, managing updates, and optimizing workflows. A reliable Salesforce Partner provides ongoing assistance to ensure that users can work efficiently within the CRM system.
Focus CRM offers comprehensive Salesforce Ongoing Support designed to help businesses maintain a high-performing CRM environment. Our experts provide regular system reviews, automation improvements, and technical assistance to keep Salesforce operating smoothly.


How Salesforce Consulting Improves Business Operations
Organizations that invest in Salesforce Consulting often experience significant improvements in productivity and customer engagement. A Salesforce Partner helps companies automate processes such as lead assignment, sales tracking, and reporting. These automations reduce manual work and allow teams to focus on building stronger customer relationships.
Another important benefit of Salesforce Consulting is improved data visibility. Businesses rely on accurate reporting to understand performance and identify opportunities for growth. With expert Salesforce Consulting, organizations can create dashboards and analytics tools that provide real-time insights into sales activity and customer interactions.
Salesforce Ongoing Support also ensures that businesses continue to receive value from their CRM system. As organizations grow, their CRM requirements evolve. Continuous Salesforce Ongoing Support allows companies to expand functionality, integrate new tools, and maintain efficient workflows.
Why Businesses Trust Focus CRM as Their Salesforce Partner
Focus CRM is committed to helping organizations maximize the value of their CRM investment through expert Salesforce Consulting and reliable Salesforce Ongoing Support. As a dedicated Salesforce Partner, we work closely with businesses to implement CRM strategies that support long-term success.
Our team understands how to configure Salesforce systems that align with real-world business operations. By providing tailored Salesforce Consulting services and responsive Salesforce Ongoing Support, we ensure that organizations can use Salesforce effectively to manage customer relationships and drive revenue growth.
Businesses that partner with Focus CRM gain access to experienced Salesforce professionals who understand the complexities of CRM implementation and management. With our Salesforce Consulting expertise and dependable Salesforce Ongoing Support, companies can confidently rely on their CRM platform to support business growth and customer engagement.


Leverage Our Expertise
Sales Cloud
Leads, Accounts, Contacts, Opportunities, Quotes, Cases, Campaigns
Service Cloud
Case Management, Service Console, Omni Channel Routing, SLA’s, etc.
Marketing Account Engagement
B2B Marketing Automation
Experience Cloud
Customer or Partner Portals
Non-Profit
Fundraising, Program Management, Grantmaking
Custom Development
Custom Objects, Process, Automation, Custom Screens
Integrations
Connecting to 3rd Party Systems
3rd Party Apps
Payment Processing, Web Forms, Mail Merges, E-signatures, etc.
Adoption
Dedicated team to ensure your team maximizes its use

Sales Cloud
Leads, Accounts, Contacts, Opportunities, Quotes, Cases, Campaigns
Custom Development
Custom Objects, Process, Automation, Custom Screens
Service Cloud
Case Management, Service Console, Omni Channel Routing, SLA’s, etc.
Integrations
Connecting to 3rd Party Systems
Marketing Account
Engagement, B2B Marketing Automation
3rd Party Apps
Payment Processing, Web Forms, Mail Merges, E-signatures, etc.
Experience Cloud
Customer or Partner Portals
Adoption
Dedicated team to ensure your team maximizes its use
Non-Profit
Fundraising, Program Management, Grantmaking

Salesforce
Implementations
Salesforce
Projects
Training
Sessions

Our Typical Client
01
B2B/ Small/ Medium Business
02
5 To 100 Salesforce Users
03
Don’t Have Anyone Internally To Support With Salesforce
- B2B/ Small/ Medium Business
- 5 To 100 Salesforce Users
- Don’t Have Anyone Internally To Support With Salesforce
Whats Your Situation?
Looking for a CRM
Building a sound foundation for your Salesforce platform begins with having the right sales process in place that drives your organization’s data flow. Our experience has shown that many organizations lack a unifying sales process and is a primary reason for Salesforce implementation failure. With our expertise, we will help you choose the best processes for your sales organization’s specific needs and then streamline and modify them to improve workflow throughout.
Salesforce Enhancement And Cleanup
- I am paying for Salesforce, but no one is using it.
- I don’t trust the data created in Salesforce and therefore, cannot rely on analytics we hoped it would provide.
- I have no one to proactively train my users to achieve the user adoption we require.
- I have no one addressing and being responsible for the ongoing administrative requirements that are presenting themselves.
Frequently Asked Questions
What does a Salesforce consulting partner do?
A Salesforce consulting partner helps you decide how Salesforce should support your sales and service processes, then configures, improves and supports the platform. A good partner measures success by whether your people actually use the system, not just by whether it was built.
What is included in ongoing Salesforce support?
Ongoing support covers user help, troubleshooting, configuration changes, automation, reports and dashboards, data quality, onboarding new users and refresher training, so Salesforce keeps pace as your business changes.
How long has Focus CRM worked with Salesforce?
Focus CRM has worked with Salesforce since 2003. In that time the team has completed more than 250 Salesforce implementations and 600 projects, and delivered over 15,000 training sessions.
Where is Focus CRM based, and who do you work with?
Our team is based at 120 Eglinton Ave E in midtown Toronto. We work mainly with B2B small and mid-sized businesses that use Salesforce, or are moving to it, and don’t have a dedicated internal Salesforce team.
Can you help if we already use Salesforce?
Yes. Many clients come to us with an existing org that needs a tune-up: outdated configuration, unreliable data or low usage. We review what is there, fix what is holding people back and then provide ongoing support.
Do you require a long-term contract?
No. Ongoing services are month-to-month, with 30 days’ notice to change or end the arrangement.


























