Author: lisa
Announcement – Darren Rabie
The Focus team is excited (and a bit sad) to announce that Darren Rabie, Founder & President of Focus, will be stepping away from the day-to-day duties with Focus in order to spend more time with his family, philanthropy and to pursue…
5 Questions SMBs Need To Ask When Researching CRM Platforms
You might turn to your parents or friends for advice on buying your first car. Your doctor can clear up any confusion about trying a new diet or fitness regime. When small and medium-sized business (SMB) owners start looking around for a…
How LinkPoint Connect for Outlook Took Salesforce to the Next Level
Situation ALMAG Aluminum is a leading manufacturer that designs, extrudes, fabricates, and finishes custom aluminum parts for a variety of industries. In 2007, ALMAG decided to implement Salesforce with the help of Focus. Focus completed an initial implementation including design, build, data…
Succeed with CRM: Customer Service Edition
Welcome to a multi-part series on how to succeed with CRM. By now, most of you reading this have or are using a CRM right now. It could be Salesforce.com, Microsoft CRM, Sugar, Zoho, Pipedrive, etc. My guess is that most of you are…
Training Opportunity – COJG
Heard of COJG – the Canadian Ontario Job Grant? The Canadian Government has invested training money that you may be eligible for. If you have ever wanted to provide your “client facing” team with quality professional development, take advantage of this opportunity.…
How to Get Your Company Excited About New Technology
Picture this: it’s 1am and you’re wide awake, so full of excitement about a new technology your company is implementing that you can’t sleep the night before the launch. You know the technology has the potential to transform your business. Yet when…