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Struggling with Salesforce CRM

Problem

1. I am paying for Salesforce, but no one is using it.

2. I don’t trust the data created in Salesforce and therefore, cannot rely on analytics we hoped it would provide.

3. I have no one to proactively train my users to achieve the user adoption we require.

4. I have no one addressing and being responsible for the ongoing administrative requirements that are presenting themselves.

Focus Solution

We will work with you to understand your business, needs and Salesforce usage to analysis your current situation. Here are our steps to ensure a successful re-launch;

  1. Re-Design: Assess, consult, develop and understand the underlying processes that Salesforce will support.
  2. Build: Re-customize Salesforce to capture the appropriate data; automate workflows; ease usage requirements and integrate with other systems as required.
  3. Train: Formally re-launch Salesforce and transition into live usage.
  4. Support: Continuously improve the Salesforce platform by providing Administrative Support, User Adoption Training and reviewing Salesforce results vs. expectations.

Not Sure What To Do?

Let us come in and look at your sales organization.
We’ll talk to your team, understand your needs and design a go-forward plan.

Contact Us

HAPPY CUSTOMERS

What our Clients say About us

Working with Lisa, Kyle and Bruno has been an absolute pleasure. They understood what our vision was, and they were able to deliver exactly what we had in mind. Their team is extremely knowledgeable and offered great support and creative solutions throughout the entire process. They are all very detail-oriented and constantly followed up when they said they would.

Ahmad AssaadService Manager, Timberland Equipment

Adam has a deep understanding of Salesforce and has provided outstanding support, helping us customize this software to add significantly more value to our company. Adam is a pleasure to deal with, understands our business, provides solutions, and can be relied on to get the job done in a timely manner.

Steve EksteinExecutive Vice President, Weston Forest Products

Wanted to reach out and express our appreciation to the Focus team, for your dedication of being our “personal trainer” for our Axis Communications team, for the purpose of become proficient with SalesForce. Axis Communications has made significant progress during our time together, and now we are in a position for SF.com to be a productive and effective tool for us.

Dave TynanBusiness Area Director

The transition was seamless. My team is really engaged and they like working with Sarah. She understands our business model very well and she is always open to suggestions, recommendations, and she experiments with new ways to reach to my team.

Support is great; we have unlimited support from your team if my people have any questions or if they need more training on a specific topic.

Fernando EstebanAxis Communications

In my 12 years as a business owner, I’ve met few are as organized and effective as Donna. She approaches every day with a high level of energy and passion. This coupled with her sound analytical skills, make her an invaluable asset. During the last 3 years Donna was the lead in implementing a CRM system, taking our sales team to a new level.

Debbie ChowOwner, Auraline Beauty Inc

We were not disappointed. The Focus team took our sales back to basics with clear, concise and practical approach to Salesforce.com. The day course presented by Steven Wright and Lisa Rodrigues helped our new recruits understand the program and gave our experienced reps a new found clarity and…..FOCUS. Focus worked hard to understand our business, the strengths of each team member and the challenges of varied skills sets. The result: Success!

Debbie ConzelmannCEO, King Cole Ducks

Lisa is an excellent trainer. Her ability to walk through the many areas of sf.com at every individual’s pace allows for superior content learning. Having gone through training sessions with Lisa, I know firsthand that post training content retention is really high.

Mike MohauptDirector of Sales and Marketing, Samco Machinery

Lisa is a detail-oriented manager that kept everyone focused and on their timelines. She was always available for questions, easy to work with as her input is straight forward and honest. It has been a pleasure.

Mike DeckertVice President, Flo Components

I have had the pleasure of working with Lisa for close to a year now and she is the ultimate professional. She is a great listener and is quick to report back with solutions. If it’s results that you’re looking for then Lisa is the person for you. As for her attention to detail…I have yet to meet her equal.