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Welcome to Bricks Template One!

Welcome to Bricks Template One!

Contact Us

Welcome to Template One

Welcome to Template One
Contact Us

Welcome to Template One

Welcome to Template One

Are you stuck with a Salesforce that no one is using?

Client Testimonials

Don’t Just Take Our Word for It – See What Our Clients Have to Say

Salesforce Adoption Specialists

Google Review Testimonials

I wanted to put together a letter to not only share with you but share with others the importance of having a plan for running and leading your CRM once implemented. When my partners and I decided it was time to implement a CRM at Bridgepoint, we knew we needed help with selection, design and implementation. But as we chatted further, a bigger set of questions came up … Once we were live:

• Who is going to run our CRM?
• Who is going to the go-to-person for our team every day?
• Who is going to lead, coach & train our team to use the CRM?
• Who is going to drive continuous improvement of the functionality and usage?
• Who is going to onboard new users?
• Who is going to make CRM an integral part of our Marketing, Sales & Customer Service workflow?
• Who is going to own this to ensure management & users see and get ongoing value?
• Who is going to drive reporting, analytics & dashboards?
• How do we maximize the return on this big investment?

We all knew that without someone owning our CRM, this would quickly fail. We agreed that we would only implement this great tool if we were prepared to invest in its usage. But what were our options? We didn’t have the resources to do this internally and hiring someone full-time would cost $5000-$6000/month in salary. Then we found Focus. You helped us select, design and configure Salesforce.com for 25-30 users. But more importantly, you run our CRM at Bridgepoint. Not as a 3rd party supplier, but as an extension of our team. You proactively lead our adoption every day with a dedicated team that works hand in hand with ours. You do everything a full-time internal CRM champion would do and more … at a substantially lower cost. As long as we use a CRM, we will always need someone to run it. We see a great future together with Focus being that “someone”. Looking forward to another year together!

Excellent CRM solution! Focus CRM provide the platform that is intuitive and easy to use, helping our team stay organized and efficient. The customer support is outstanding—responsive and always willing to help with any issues. Highly recommend Focus CRM for businesses looking to increase sales, streamline their processes and improve client relationships. Highly recommend!

Our company had been trying to adopt usage of Salesforce across our sales org for years with no success. We made the decision to bring Focus aboard to have Lisa and her team help us with compliance, adoption, and more. The change in our org has been HUGE, and we now have a sales team who is utilizing the platform and the data to help us drive decisions. I can't recommend Focus enough. It's been a gamechanger for our business.

Working with FOCUS CRM has been an absolute game-changer for our business, and I can’t say enough good things about the experience. From the very beginning, the team at FOCUS CRM impressed us with their deep understanding of our needs and their commitment to helping us streamline our operations. But what truly made the difference was working with Danielle.

Danielle is exceptional in every sense of the word. Her knowledge of the CRM system is unparalleled, and she has an incredible knack for translating complex concepts into actionable strategies that truly work. She took the time to understand our unique challenges and was always there to offer insightful solutions and support whenever we needed it.

Her responsiveness, professionalism, and genuine care for our success set her apart. Danielle made what could have been a daunting transition smooth and stress-free. Our check-ins set us up for success and the opportunity to implement what we have discussed. Thanks to her and the entire FOCUS CRM team, our processes are more efficient than ever, and we’re seeing real results in our business growth.

If you’re looking for a CRM solution and want to work with someone who truly has your best interests at heart, I highly recommend FOCUS CRM and Danielle. They’re simply the best!

We partnered with Lisa and her team to revamp our Salesforce setup, and the results have been transformative. Initially, another partner set up our system, but we struggled with adoption and usage. At a crossroads, we brought in Focus CRM and they were truly a godsend!

Their expertise in Salesforce administration and Sales Process Consulting was key. They identified where our original setup didn’t align with our sales process and guided us through the necessary corrections. The training they provided empowered our team to use Salesforce effectively.

They also streamlined our workflows by eliminating redundant tasks and automating processes, significantly boosting productivity. Moreover, their insights and robust reporting capabilities have been invaluable, turning our Salesforce data into actionable business intelligence.

Working with Lisa & Adam has been a game changer. Their professionalism, deep understanding of Salesforce, and dedication to client success make them an exceptional partner. We highly recommend them to anyone looking to optimize their Salesforce investment or thinking of implementing salesforce to have them assist you from the beginning.

We worked with Adam to learn more about managing our Salesforce program. He was great! Very knowledgeable and easy to work with. I’d definitely recommend the Focus CRM team!

Thank you for the outstanding job you are doing in training, educating, and following up with the Axis Southeast team. It has been a top notch experience all the way through.

Your preparation in learning enough of our business model and partners to engage the team by using our industry terminology and sales processes provided with us real world scenarios that we could easily relate to (and in turn more easily comprehend and retain). Our whole team talked about this and how it even seemed you came from our industry.

Thanks again for doing such a great job for us and our entire team appreciate it.

Client Testimonials

Working with Lisa, Kyle and Bruno has been an absolute pleasure. They understood what our vision was, and they were able to deliver exactly what we had in mind. Their team is extremely knowledgeable and offered great support and creative solutions throughout the entire process. They are all very detail-oriented and constantly followed up when they said they would.

Adam has a deep understanding of Salesforce and has provided outstanding support, helping us customize this software to add significantly more value to our company. Adam is a pleasure to deal with, understands our business, provides solutions, and can be relied on to get the job done in a timely manner.

Wanted to reach out and express our appreciation to the Focus team, for your dedication of being our “personal trainer” for our Axis Communications team, for the purpose of become proficient with SalesForce. Axis Communications has made significant progress during our time together, and now we are in a position for SF.com to be a productive and effective tool for us.

Thank you again for helping us make so much progress and for staying so on top of our improvement. It feels like your team is invested in the success of your team and every dollar we spend with you is worth it! It’s hard to provide a service oriented firm with a 10/10 review but we’ll give that to you!

The transition was seamless. My team is really engaged and they like working with Sarah. She understands our business model very well and she is always open to suggestions, recommendations, and she experiments with new ways to reach to my team.

Support is great; we have unlimited support from your team if my people have any questions or if they need more training on a specific topic.

I just wanted to take a minute to tell you that so far everything has been great. The guys are using Salesforce properly now and I have noticed major differences in my day-to-day management of the activity.

For example, I helped Andre put a quote together this morning and when I asked him for the information he simply said “it’s in Salesforce” and it only took me a matter of seconds to get all the info I needed to produce the quote based on his notes in the Opportunity on Salesforce.
Thanks again.

In my 12 years as a business owner, I’ve met few are as organized and effective as Donna. She approaches every day with a high level of energy and passion. This coupled with her sound analytical skills, make her an invaluable asset. During the last 3 years Donna was the lead in implementing a CRM system, taking our sales team to a new level.

Donna has been providing services to P & P for over a year now. When we started working with Donna, the first thing we noticed is that any task was done on time or sooner, regardless of complexity. Since then we have discovered her more advanced talents which are many, but the ones that are most notable are performing complex data analysis, identifying key KPI’s and Quarterly Priorities (QP’s), HR management, and quarterly planning. Donna just has a great head on her shoulders, she smart organized and “get’s it”, she had helped me with a number of difficult situations with professionalism and speed.

Lisa is a detail-oriented manager that kept everyone focused and on their timelines. She was always available for questions, easy to work with as her input is straight forward and honest. It has been a pleasure.

Focus CRM proactively leads our adoption every day with a dedicated team that works hand in hand with ours. You do everything a full-time internal CRM champion would do and more … at a substantially lower cost. As long as we use a CRM, we will always need someone to run it. We see a great future together with Focus being that “someone”. Looking forward to another year together!

I have had the pleasure of working with Lisa for close to a year now and she is the ultimate professional. She is a great listener and is quick to report back with solutions. If it’s results that you’re looking for then Lisa is the person for you. As for her attention to detail…I have yet to meet her equal.

Lisa is a highly motivated individual with great ideas as to how to process information in an office setting. Lisa worked with me to help set up our Salesforce CRM program five years ago; we are still using many of her ideas even now.

I had the opportunity and privilege to work with Lisa in 2010 on our implementation of Salesforce. I don’t know if I could say enough positive things about Lisa and her abilities. Her depth of knowledge of Salesforce was impressive and significant in our success. When it came to the project, ours was one of the most complex implementations tackled by Focus . Lisa was directly instrumental in our on-time and successful rollout last year. I have enjoyed working with Lisa and am proud to recommend her.

Lisa is a highly skilled, experienced and details oriented professional. In 2015, I hired Focus to design, program, implement and train my staff and I on a customized CRM solution using the Salesforce.com platform. Lisa Rodrigues was the project lead and in less than 3 months, Lisa had our system up, running and our staff using the system religiously. She was very committed to understanding how our business operates and responded to our questions with an incredible ability to convey her knowledge of Salesforce.com in a manner that was fun to learn and easy to understand. I would highly recommend Lisa Rodrigues and the Focus team to anyone looking to improve the efficiency and success of their business.

Sarah’s Saleforce.com expertise is extensive.   She keeps an eye on their progress, and constantly emails our team asking how she can help or pointing out functionality they could & should be using within the Salesforce application.

Sarah is ALWAYS available.   As I work all hours of the day and night Sarah has interacted with me in the early mornings, late evenings.  Any time I need her she is there.  She has been a true asset to our team and is always available to train me or our team members on the numerous tools she has at her disposal.

In a nutshell, we have found Sarah to be excellent to work with! She has a very nice and accommodating personality, sense of humour, desire to help, is a so knowledgeable with Salesforce and, in particular, turns around changes and ideas for sf.com extremely quickly.

We have a team of 7 reps, male and female, with varying degrees of experience and Sarah works well with them as a group and in one on ones.

I can tell that Sarah takes pride in her work and has always been well prepared and is always respectful of our time and schedule.

Lisa Rodrigues has been fantastic to work with. When we first went live with SF, she made herself available morning, noon, nights and weekends. In the time since, she has remained tremendously responsive. She’s never failed to return my e-mails or phone calls in the same day, even if only to assure me that she’s working on a solution to my problem.

Our company had been using Maximizer, which had become unsupportable and required a full system replacement.

Yes I would recommend Darren’s team for your SFA. It is a significant investment to purchase and set up a SFA program and I now believe we would have made the same mistakes and received only part of the systems benefits if we did not have assistance from outside the company

So far this has been something we would never have been able to do without all of their help, and we do hope that this will continue. We have many different personalities and technology levels in the office and it was key that your team was able to work with each personality/level and again they have proved to us they have all of the requirements to do this and everyone is feeling very involved and really appreciate the different levels of help/service they have all individually experienced.

Working with Lisa has been absolutely amazing. When it comes to implementing a CRM into a transitioning company I would recommend her 10 fold. She was quick to realize those that were succeeding and those who may have needed a little more hands on efforts and never missed a beat.

Our team is feeling very comfortable and confident and we owe this to Lisa.

I just finished a training session with Zain and wanted to let you know how much I appreciate his guidance in using SalesForce. He has been very helpful with his gentle guidance and I can tell, he has a smile on his face at the other end of the phone.